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I upgraded from Office 13 to 16 this morning, and Outlook will not run. It hangs for about 45 minutes before telling me that it can't find the exchange server.
I can't even manually set up my email account via control panel. We understand how you feel about the situation. We're sorry for the trouble this has caused. What type of email account is configured in Outlook?
Is it a Microsoft Exchange Server account? You may refer to the following article on for instructions on how to create a new Outlook profile. Note: Ensure that you select the new profile under Always use this profile for Outlook to start in the new profile. Hope it helps. Try the suggestion and let us know the result at your earliest convenience. Was this reply helpful? Yes No. Sorry this didn't help.
I had the same problem and tried many things, even following tips for Outlook hanging on loading profile. It occurred to me that if it was stuck on loading a profile, I thought I would just delete all the profiles and start over. Then deleted all the profiles. Started Outlook and it prompted to create a new profile.
Entered my Exchange credential and Outlook started up. Just to confirm no issues, I exited out of Outlook and restarted. It worked. So I can't say for sure if just deleting the profile from Control Panel will work. If it doesn't you may need to delete the profile in the Registry. One thing I noticed was that there was a I deleted that as well when I was trying a bunch of things. Threats include any threat of suicide, violence, or harm to another.
Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites.
Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Details required : characters remaining Cancel Submit people found this reply helpful. I'm afraid that doesn't work.
I can't create a new profile, because when I follow the instructions set out above and test the settings, I can't log in, and get a "The server cannot be found error. I cannot check the properties of my existing profile because the Mail setup dialog crashes with a "Windows Shell Common dll is not responding" error. Details required : characters remaining Cancel Submit.
I think the problem is with auto-detect. Outlook 16 won't allow manual input of the exchange server settings, and instead relies on the admin to publish them so that Outlook can find them.
I'm waiting to hear back, but I don't think my mail server has published the autodiscover settings. I had had the same problem so I made the new profile. It worked well: using, closing and opening again was fine. Today morning the same problem occured: profile couldn't be loaded and the same message Should I do new profile every morning?
Surely, not I use office business with Microsoft Exchange Server. What should I try? Recreating your profile should only be done as a last resort if all other troubleshooting steps fail. Are you saying that you upgraded to Outlook , couldn't connect, recreated your profile which worked and now you can't connect again?
What error behaviour are you seeing? Choose where you want to search below Search Search the Community. Search the community and support articles Outlook Outlook. Please check out Outlook hangs at "Loading Profile" or "Processing" for the latest information on this topic. C'mon Microsoft. This is ridiculous.
There are multiple posts on this issue, and no solutions. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :.
Cancel Submit. Previous Next. Hi, Thank you for posting your query on Microsoft Office Community. A quick question before we proceed. Thank you. Thanks for your feedback. How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site. Hi, I had the same problem and tried many things, even following tips for Outlook hanging on loading profile. Hope this helps. Good luck. In reply to A. User's post on September 23, Hi, I'm afraid that doesn't work. Help please. Outlook 13 worked perfectly. Why did I upgrade?
In reply to kimck99's post on September 23, Hello, I had had the same problem so I made the new profile. I deleted Office , rebooted and then reinstalled Office Worked fine the second time with no other changes.
On a second system it worked fine the first time. The only difference was that the stalled systems was on an enterprise network otherwise identical everything. Today morning it's the same. Yesterday, before creating new profile I deleted all of the rest profiles.
It worked very well during the day. Now it is hanging Hello, I had the same issue running Outlook EXE I did a scan and it found errors. EXE to fix the problem. Once finished Outlook started right up. I hope this helps. Thanks, Aaron. I upgraded from Office to This site in other languages x.
Microsoft outlook 2016 cannot load profile free
The steps to disable add-ins are listed below:. Look at the steps required for creating a new profile in Outlook. The same issue also happens in Microsoft Outlook , when you launch Outlook , the program hangs or stops. Sometimes disabling hardware acceleration help the user to fix the issue in Outlook To do so, follow these steps to do so:.
NOTE: This solution is temporary because we recommend you to take advantage of hardware graphics acceleration in Office programs. The last free solution that is recommended to fix this problem is to update your video drivers to the latest version. Once you have updated your video drivers, you should be able to re-enable hardware graphics acceleration for Office. Step 3: The tool will begin to scan the file and will look up the possible errors.
Now, you can check the box next to "Make a backup of scanned file before repairing" followed by hitting the "Repair" button. If nothing worked and still your Outlook is not opening a loading profile, you can try to create a fresh profile. And if you have no idea about this, here is what you need to do. Step 1: Quit Outlook firstly if it is open. Open the Run dialog box as you have done in the above sections i. Step 2: Then, you need to type "control mlcfg Step 3: Hit on "Show Profiles" and then click on the "Add" button to make the new profile.
You can now name your profile. Step 4: From the next screen, key in your email credentials in the auto "Email Account" field. Step 5: Once you are done with the configurations, simply click on the "Always use this profile" option. Or you can select the new profile from the list. Click "Apply" to confirm. Another suggestion that we would like to provide you if the above things weren't of any help is to try closing any third-party applications on your PC.
Besides this, if you are using any anti-virus software, keep them temporarily shut down. Try to do this and see if the problem in Outlook goes away. In case any of the aforementioned methods didn't work well, we recommend you going ahead with one of the best tools available and that is Wondershare Repairit Outlook Repair. This tool easily fixes the problem and is purely safe to use. Here is what you need to do. Followed by this, all you need is to click on the "Find" button.
A dialog box will come where you need to pick out the drive that is necessary for the PST file. Click "Find" and then click the "Look in" button. You will see a PST files list. Look for the needed one and hit the "Repair" button. When the file is selected in the above step, all you need it hitting on the "Repair" button. The scanning of the file will start now. When it gets completed, it will show a "Repair Complete" box. Now is saving time!
You can save the recovered item in different formats supported by the program. Outlook Forum on Answers. Find out how. Fixes or workarounds for recent issues in Outlook for Windows. Outlook for Microsoft More Ask the experts Connect with experts, discuss the latest Outlook news and best practices, and read our blog. Suggest a new feature We love reading your suggestions and feedback! Share your thoughts. We're listening. Need more help? Expand your skills.
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